Juricert » FAQ

Login Questions

I have forgotten my Juricert ID, how can I retrieve it?

To obtain your Juricert ID please click on the "Forgot your juricert ID" link on the home page. Follow the instructions on screen and an email will be sent with your security question

* Please note your Juricert ID cannot be provided by a Licensing Analyst via email.
* You should have record of your Juricert ID, but the information should not be shared.

I have forgotten my digital certificate password, how can I retrieve it?

Please keep in mind that your password is case sensitive and exactly 8 digits. Your password cannot be retrieved, please go to "Step 2 - Request/Renew Digital Certificate", from the Juricert home page and request a new digital certificate. Once you've requested this, you will receive an email with instructions on how to download and install it to your computer.

Please note you should make sure to delete any old/expired digital certificates to ensure you are using the correct one.

My password is not working when I try to apply my digital certificate. How do I resolve this?

Keep in mind your password is not your Juricert ID. Your password is what you created while registering for your digital certificate. It is exactly 8 characters long and we do not have access to it. If you have forgotten your password, please go to "Step 2 - Request or Renew Digital Certificate" to download a new digital certificate.

What if I forget the answer to my challenge question?

Call 604-605-5311 (toll free at 1-866-605-5357) and we will ask other identifying questions and we can update your challenge question.

Registration Questions

Who is eligible to register for Juricert?

Lawyers, Notaries, Land Surveyors, Accountants, Financial Officers, and Authorized Subscriber Registers are all eligible. Please be sure to double check which designation you fall under with the LTSA before registering. You can find more information in the E-filing-Directions.pdf (ltsa.ca).

What will Juricert cost?

Registering with Juricert is free of charge, however, there may be fees related to the use of partner products and services. For more information on this please contact BC Land Title.

How long does it take to authenticate my registration once I've emailed it to Juricert?

If you are a lawyer, it usually takes 1-2 business days. If you are a non-lawyer registrant, it could take several days as we rely on the applicable governing body to confirm you are in good standing.

Who can witness my Juricert Registration form?

Your registration form can be witnessed by any of the following:

a practising Canadian lawyer in good standing with their regulatory body;
a British Columbia notary in good standing with their regulatory body;
an articling student in BC; or
a BC Commissioner for Taking Affidavits.

I did not print the signature page when prompted at the end of the Juricert registration and now I cannot access the page again. What can I do?

Please contact Juricert at support@juricert.ca and we will reprint the signature page and send it to you.

Technical Support Questions

Can I use any browser to download my digital certificate?

Yes, you should be able to use any browser to download your digital certificate.

I am trying to request a digital certificate but it is saying that I am already registered, what do I do?

You do not have to complete Step 1 again. You can go straight to "Step 2 - Request/Renew Digital Certificate" from the home page and request a digital certificate. Once you have requested this, you will receive email instructions on how to download and install it to your computer via email. You will need your Juricert ID which is 3 numbers followed by 3 letters. If you have forgotten your Juricert ID, go to "Forgot your juricert ID" on the home page.

I have changed computers or moved offices. Can I take my digital certificate with me?

You will need to request a new digital certificate to install onto your new computer. Please go to "Step 2 - Request/Renew Digital Certificate" from the Juricert home page and follow the steps to request a new digital certificate. Once you have requested this, you will receive an email with instructions on how to download and install it to your computer.

* Please note you will need your Juricert ID to complete Step 2. If you do not know your ID please click on the "Forgot your juricert ID" link on the home page. Follow the instructions on screen and an email will be sent with your security question.

I have upgraded my Adobe program or had some work done on my computer and my digital certificate isn't working, what do I do?

You will need to request a new digital certificate to install onto your new computer. Please go to "Step 2 - Request/Renew Digital Certificate" from the home page and request a new digital certificate. You will need your Juricert ID to complete Step 2. Once you have requested this, you will receive an email with instructions on how to download and install it to your computer.

* Please note you should make sure to delete any old/expired digital certificates to ensure you are using the correct one.

I have entered my Juricert ID but it is not allowing me to Request/Renew Digital Certificate, what do I do?

You most likely previously registered for a 'trust report only' prior to this date. Please contact Juricert support at support@juricert.ca or 604-605-5311. If you are outside Vancouver you may call toll free at 1-866-605-5357.

Can I have more than 1 certificate if I want one on a different computer?

Yes you can. Please go to "Step 2 - Request/Renew Digital Certificate" from the home page and request another digital certificate. You will need your Juricert ID to complete Step 2. Once you have requested this you will receive an email with instructions on how to download and install it on the new computer.

* Please note that downloading a second digital certificate onto another computer will not cancel or expire the digital certificate(s) you have previously downloaded.

I can't remember where my certificate is saved, what do I do?

Try searching for any files/documents by signature name. The signature name should be your first name, followed by your last name, followed by numbers/letters (eg. JohnDoeABCDE1). The file will be a .PFX file. If you still cannot locate you digital certificate, please go to "Step 2 - Request/Renew Digital Certificate" from the home page and request a new digital certificate. Once you have requested this you will receive an email with instructions on how to download and install it to your computer.

When I try and upload my document I get the error message, "Not registered with certification authority". Why am I receiving this message?

You are receiving that message because you most likely have not completed the sign-up process with Juricert. Members are able to download a digital certificate before being "authenticated". However, you will not be able to successfully upload documents until you have sent in your completed application form, and received a confirmation email informing you that you can now download/use your digital certificate.

I keep getting an error message when I try and upload a document. I've already downloaded a new digital certificate. Why am I getting this error message?

Please keep in mind that Adobe may be pulling an old/expired digital certificate that is no longer working. Delete any old/expired certificates that may still be saved on your computer and retry. If the problem still persists please contact Juricert at support@juricert.ca or 604-605-5311 (outside Vancouver call toll free 1-866-605-5357). Please include the error message you are receiving so that we may better assist you.

The digital certificate I just downloaded does not request a password when documents are digitally signed. Is this an Adobe issue or Juricert?

Your computer preferences might be set to remember all passwords, updating your preferences may resolve the issue. You may need to contact your IT department to fix the issue. If not, we cannot fix this issue. You can contact LTSA Tech Support at 1-877-577-5872. Select option 2, and then 2 again to reach tech support. You can also download a new digital certificate. You will need to go to "Step 2 - Request/Renew Digital Certificate" from the home page.

Email Questions

I have received an email that my digital certificate is about to expire, what do I do?

You will need to request a new digital certificate to install onto your computer. Please go to "Step 2 - Request/Renew Digital Certificate" from the Juricert home page and select the appropriate service. You will need your Juricert ID to complete Step 2. Once you have requested this, you will receive an email with instructions on how to download and install it to your computer.

* Please note you should make sure to delete any old/expired digital certificates to ensure you are using the correct one.

I have requested a digital certificate, but have not received my email yet. What do I do?

If you are a member of the BC Law Society, ensure that you are using the email registered in your Member Portal. You can update your email in the member portal if necessary. If you do not see the email in your inbox you may need to check your junk/spam folder. If you cannot find the email in either folder your email address may need to be updated. Please contact Juricert support at support@juricert.ca or 604-605-5311. If you are outside Vancouver you may call toll free at 1-866-605-5357.

What do I do once I receive the email instructions?

The email you will receive from Juricert stating your digital certificate is ready to download will expire after 7 days of receiving it. If you do not download it within 7 days you will have to go back to "Step 2 - Request/Renew Digital Certificate" again to get a new certificate.

* Please note only the download needs to happen within 7 days. The installation can be done at a later date.

I am e-filing but it is bouncing back or system is telling me invalid, what do I do?

You may be using an older certificate with a new password or the certificate that you are trying to affix may be expired. Please make sure you delete any unused or expired certificates before downloading a new certificate. If the problem continues, please contact LTSA at 1-877-577-5872. Enter option 3 to reach LTSA tech support. Contact Us - LTSA

Miscellaneous

Can someone else affix my digital certificate to a document? What if I authorize them?

No. In agreeing to the terms and conditions, all registrants have confirmed that they will not permit anyone else to have access to their digital certificates or use it to electronically sign a land title document. Lawyers are reminded that it is an offence under the Land Title Act and a breach of the terms and conditions to permit anyone else to affix their digital certificates. Lawyers are required to personally affix their digital certificates as a necessary part of ensuring the integrity of the land title system in British Columbia. Failure to meet this requirement can result in disciplinary action and the loss of the right to file documents electronically with the land title office.

Can I sign non-LTO documents (letters, list of documents, etc.) with my Juricert digital certificate or only documents going to LTO?

You may sign any kind of document with your digital certificate. Please be sure that whoever you are submitting to will accept documents signed with a Juricert digital certificate.

Where do I find the Certification Practice Statement?

This link will take you to the Certification Practice Statement for Lawyers, Notaries, Authorized Subscribers and Financial Officers. For Land Surveyors, use this link to access the applicable Certification Practice Statement.

Contact Information

For any issues regarding installing to adobe or E-Signing using your certificate, please contact the LTSA at 1-877-577-5872 and select the option for myLTSA technical support, or visit the myLTSA Help Site.

For any questions regarding downloading and saving your digital certificate, please contact support@juricert.ca or call 604-605-5311 (toll free at 1-866-605-5357).